Which of the Following Explains the Reason Why the Quality

question 40

Multiple Choice

Which of the following explains the reason why the quality of services can vary more than the quality of goods?

• A) Producers of services have procedures to prevent, identify and correct defects.
• B) Most services are human performances and often customized to the needs of the buyer.
• C) Producers of goods typically customize products to the needs of the buyer.
• D) Unlike services, customers are more likely to purchase defective products.

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Definitions:

Personal Growth

The ongoing process of understanding and developing oneself to achieve one’s fullest potential.

Unique Qualities

Distinctive characteristics or features that set someone or something apart from others.

Educational

Pertaining to the process of teaching and learning, especially within a school or academic environment.

Self-reward

A process of giving oneself a reward to increase or maintain motivation for completing tasks or achieving goals.