Which of the Following Critical Components Requires Management to Clearly

question 88

Multiple Choice

Which of the following critical components requires management to clearly define the skills the service person must bring to the job?

• A) Energetic follow-through process
• B) Significant modeling by managers
• C) Careful selection process in hiring frontline employees
• D) Emphasis on teaching employees to have good attitudes

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Definitions:

Emphasis

Special importance, value, or prominence given to something.

Business Writer

A professional writer who specializes in creating various types of business documents, including reports, memos, proposals, and business plans.

Impress

To make a strong, positive impact on someone's mind or feelings.

Professionalism

Professionalism is the conduct, behavior, and attitude expected of an individual in a work or business environment, showcasing a high level of expertise and ethical standards.