Which of the Following Is True of Service Quality

question 65

Multiple Choice

Which of the following is true of service quality?

• A) Service quality is often measured against standards.
• B) Service quality is not labor intensive and typically uniform in nature.
• C) Opinions on quality of services do not change in the face of choices.
• D) Customers determine the value of service quality in relation to their particular needs.

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Definitions:

Biological

Relating to biology; pertaining to the science of life or living organisms.

Psychological

Pertaining to the mind or mental processes, often involving emotional and cognitive functions.

Gender Stereotype

Preconceived ideas whereby females and males are arbitrarily assigned characteristics and roles determined and limited by their gender.

Weak

Lacking physical strength, power, or vigor; also can refer to lacking strength of character or influence.