Which of the Following Is Visible in an Energetic Follow-Through

question 63

Multiple Choice

Which of the following is visible in an energetic follow-through process?

• A) Managers providing training which focuses on specific social techniques, such as eye contact, smiling, tone of voice, and standards of dress.
• B) Managers providing training, support, and incentives necessary to give the employees the capability and willingness to provide quality service.
• C) Managers demonstrating the behavior that they intend to reward employees for performing.
• D) Managers clearly defining the skills the service person must bring to the job.

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Definitions:

Kilos

A unit of measurement equivalent to one thousand grams, used commonly across the world to denote mass in the metric system.

Raw Material

Basic substances in their natural, modified, or semi-processed states used as an input for a manufacturing process.

Standard Costs

Predetermined costs for materials, labor, and overhead that are used as benchmarks for measuring actual performance and cost control.

Cost System

A method of accumulating, assigning, and absorbing costs in an organization, used for financial reporting and decision-making.