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An occupational therapy (OT) practitioner is working with a 30-year-old police officer who reports a painful wrist after trying to restrain a prisoner.The police officer has persistent pain and weakness with resistive tasks 2 months after the incident.The pain is on the ulnar side of the hand.The OT practitioner may opt to send the patient back to the physician for further evaluation for which of the following possible reasons?
Buyer Personas
Semi-fictional representations of an ideal customer based on research and data, used to target marketing efforts.
Real Interviews
Actual, face-to-face or virtual conversations with individuals aimed at gathering information, insights, or assessing qualifications for a specific purpose.
Journey Mapping
A visual representation or diagram that outlines the steps customers go through in engaging with a company, with the aim of understanding their experience.
Developing Empathy
Enhancing the ability to understand and share the feelings of another, which can improve interpersonal relations and customer service.
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