As Riley Jones,manager of Dillards,hands Out Customer Questionnaires to Get

question 44

Multiple Choice

As Riley Jones,manager of Dillards,hands out customer questionnaires to get a better idea of customers' needs as well as their concerns,she is exercising which facet of total quality management (TQM) ?

• A) Employee participation in improving the quality of work
• B) Customer satisfaction
• C) Strengthening relationships with suppliers who are also customers
• D) Continuous quality improvement
• E) Strong leadership skills

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Definitions:

Theoretically Open

Being open to various theories and frameworks, allowing for flexibility in thinking and application in practice or research.

Minor's Parents

The legal guardians or biological parents of an individual who is under the age of legal adulthood.

Intervention Strategy

A plan or method designed to intervene in a situation in order to change the outcome or influence the course of events.

Task-Centered

Task-centered refers to an approach or methodology that focuses primarily on the completion of specific tasks or objectives, often in a work or therapeutic setting.