As Riley Jones,manager of Dillards,hands Out Customer Questionnaires to Get

question 44

Multiple Choice

As Riley Jones,manager of Dillards,hands out customer questionnaires to get a better idea of customers' needs as well as their concerns,she is exercising which facet of total quality management (TQM) ?

• A) Employee participation in improving the quality of work
• B) Customer satisfaction
• C) Strengthening relationships with suppliers who are also customers
• D) Continuous quality improvement
• E) Strong leadership skills

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Definitions:

Neurological Problems

Disorders that affect the brain, spine, or nerves, including conditions like epilepsy, Parkinson’s disease, and multiple sclerosis.

Physical Problems

Physical problems refer to any type of bodily ailment or dysfunction, ranging from minor injuries to chronic diseases, that affects an individual's physical health.

Intellectual Disability

A disorder defined by pronounced restrictions in cognitive capabilities as well as in adaptive behavior, encompassing various essential social and practical abilities.

Organic Brain Syndrome

A term used to describe physical disorders that impair mental functions, often due to disease or injury affecting the brain.