Since ISO 9000 Quality Standards Were Developed in Switzerland and Affect

question 51

True/False

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

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Definitions:

Unconditioned Stimulus

A stimulus that naturally and automatically triggers a response without prior conditioning.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, encouraging the occurrence of desired behaviors.

Observational Learning

A learning process through which behaviors are acquired by watching and imitating others.