Successful Operations Managers Must Be Able to Do All of the Following

question 8

Multiple Choice

Successful operations managers must be able to do all of the following except

• A) lead and motivate people.
• B) use technology to make a manufacturer more productive.
• C) advertise and sell the firm's product.
• D) control production costs.
• E) improve product quality.

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Definitions:

Implementation by Command

A management style where decisions are made at the top of the organization and communicated down the chain of command for execution.

Frontline Managers

Individuals in a business who have direct contact with customers and are responsible for day-to-day management.

Outcome-Based Systems

Systems focused on achieving specific results or outcomes, often in contrast to process-oriented approaches.