The Fundamental Activity of a Retailer Is to Provide the Right

question 26

True/False

The fundamental activity of a retailer is to provide the right mix of merchandise and services that satisfies the needs of the target market.

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Definitions:

Ethics

Moral principles that govern a person's behavior or the conducting of an activity, guiding what is right and wrong.

Customer Service

The provision of assistance and advice by a company to those people who buy or use its products or services.

Listening

The act of attentively receiving information through hearing and understanding what is being communicated.

Customer Complaints

Expressions of dissatisfaction or reports of failure in a product or service from customers to the provider.