When a Firm Is Trying to Match Customer Expectations with Actual

question 83

Multiple Choice

When a firm is trying to match customer expectations with actual service through research, it is attempting to reduce the:

• A)knowledge gap.
• B)standards gap.
• C)delivery gap.
• D)communication gap.
• E)time gap.

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Definitions:

Least Restrictive Environment

A principle in special education that requires students with disabilities to be educated in the setting that is as similar as possible to the one in which non-disabled students are educated.

Special Needs

A term referring to individuals who require additional or specialized services due to physical, mental, emotional, or learning disabilities.

Free Expression

The right or ability to express oneself freely without censorship or restraint.

Physical Restraints

Devices or methods used to restrict a person’s movements for safety or control reasons.