Which of the Following Is NOT True About Service Gap

question 7

Multiple Choice

Which of the following is NOT true about service gap?

• A)It could be due to firm's misperception of customers' expectations
• B)It results when delivery of a service fails to meet customers' expectations
• C)Service providers can close the gap by offering consistent service.
• D)It could be due to the difference between the firm's standards and customers' expectation
• E)It results in customer dissatisfaction.

Understand the concept of price discrimination and its different forms.

Identify conditions under which price discrimination is legal and ethical.

Analyze the impacts of the Robinson-Patman act on pricing strategies.

Differentiate between direct and indirect price discrimination.

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Definitions:

Internalization

The psychological process through which individuals assimilate and take on the values, beliefs, and norms of their culture or society, making them part of their own value system.

Aesthetic Sports

Competitive activities focused on the creation of beauty through performance, including gymnastics, synchronized swimming, and figure skating.

Feeding

The act of consuming food to obtain nutrients necessary for growth, health, and maintenance of life.

Eating Disorder

An eating disorder is a mental disorder characterized by abnormal or disturbed eating habits, such as anorexia or bulimia, which can have serious health consequences.