A State-Of-The-Art Gym Provides a Separate Recreation Area Where Customers

question 19

Multiple Choice

A state-of-the-art gym provides a separate recreation area where customers can play chess, scrabble, and table tennis.Not many customers use this facility.Which of the following reflects the lack of perception of customer expectation on the part of the gym?

• A)Communication gap
• B)Delivery gap
• C)Standards gap
• D)Knowledge gap
• E)Zone of tolerance

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Definitions:

Ethical Standards

Guidelines for conduct that distinguish between acceptable and unacceptable behavior based on moral principles.

Partisanship

The strong support of a specific party, cause, or ideology, often leading to bias or reluctance to consider alternative viewpoints.

Umpire

An official who enforces the rules in a sport or game, ensuring fair play.

Adversarial System

This is a legal system in which two opposing parties present their cases to an impartial judge or jury, used primarily in common law countries.