The CEO of a Services Company Routinely Attends the Team

question 66

Multiple Choice

The CEO of a services company routinely attends the team meetings of the company.He understands customer problems and provides solutions based on his experience and by following a standard, well-defined process.This works as a cue to the employees to emulate the CEO in the way problems are handled.Which of the following strategies is being exemplified in this scenario?

• A)Empowering employees
• B)Providing support to service providers
• C)Committing to service quality
• D)Replacing people with machines
• E)Achieving service goals through training

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Definitions:

Mandatory Arbitration

A process where disputing parties are required to resolve their differences through an arbitrator's decision rather than in court, often stipulated by contract.

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Describes actions or laws that go against the principles or established rules in a country's constitution.

Trial by Jury

A legal proceeding where a jury makes a decision or findings of fact, which then direct the actions of a judge.

Human Genome Project

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