The Gaps Model Is Designed to Prescribe the Steps Needed

question 67

True/False

The Gaps model is designed to prescribe the steps needed to develop an optimal service strategy.

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Definitions:

B2B

Business-to-Business, transactions or commercial activities conducted between companies, as opposed to between companies and consumers (B2C).

B2C

Business-to-Consumer, referring to the direct commercial transactions and relationships between businesses and end-users or consumers.

E-commerce

The buying and selling of goods and services over the internet.

Reverse Auctions

A type of auction where the roles of buyer and seller are reversed, with the buyer seeking to purchase goods or services and suppliers submitting decreasingly lower bids.