An Event Management Company That Specializes in Wedding Receptions and Birthday

question 79

Multiple Choice

An event management company that specializes in wedding receptions and birthday parties clarifies with clients the services it can actually provide and the number of guests it can handle before taking on an assignment.The company is trying to reduce the communication gap by:

• A)setting lofty service standards.
• B)forcing its employees to meet the goals.
• C)committing to provide more services.
• D)trying to match customer expectations.
• E)promising only what it can deliver.

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Definitions:

Classical Conditioning

Classical Conditioning is a learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus, famously illustrated by Pavlov's dogs experiment.

Unconditioned Stimulus

In classical conditioning, an unconditioned stimulus is something that naturally and automatically triggers a response without any learning process involved.

Unconditioned Response

An automatic, natural reaction to a stimulus that occurs without prior learning or conditioning.

Counterconditioning

A behavior therapy technique that involves replacing an undesirable response to a stimulus with a more desirable one.