Which of the Following Characteristics of Services Is Most Likely

question 78

Multiple Choice

Which of the following characteristics of services is most likely to be reduced through training and standardization?

• A)Intangibility
• B)Inconsistency
• C)Perishability
• D)Durability
• E)Inseparability

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Definitions:

SDy

A statistical measure in utility theory that estimates the difference in performance between an average and top performer in dollar terms, often used in human resources analytics.

Utility Value

The importance or perceived usefulness of something to the user, often influencing their decision to engage with or avoid it.

Break-even Analysis

A financial calculation that determines when a project, product, or business will be able to cover its costs and start generating profit.

Utility

In economics and business, the total satisfaction or benefit derived from consuming a good or service.