Fresh Florists Caters to Different Customers' Needs Based on the Occasion

question 39

Multiple Choice

Fresh Florists caters to different customers' needs based on the occasion and allows its employees to manage customers independently.The employees can make suggestions to customers regarding decorations and can also make decisions that are in the best interest of the customers and the company.The approach used by Fresh Florists shows that it is trying to close the delivery gap by:

• A)providing rewards for excellent service.
• B)using technology for delivering the services.
• C)providing training to its employees.
• D)empowering its service providers.
• E)evaluating service quality.

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Definitions:

Compressed Workweek

Employment scheduling that allows a full-time job to be completed in fewer than the traditional number of working days per week.

Telecommuting

Involves working at home or other places using computer links to the office.

Job Simplification

This is a management technique that involves breaking down jobs into their simplest components in order to increase productivity by reducing complexity and enhancing efficiency.

Compressed Workweek

An alternative work arrangement that allows a full-time job to be completed in fewer days than the traditional five-day workweek, often involving longer daily hours but resulting in an additional day off.