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Brenda, a manager at a hotel, is trying to solve a complaint from one of the customers who is made to wait for a long time to check into his room.How can Brenda find a fair solution to this service failure?
Emotional Stability
A personality trait signifying the extent to which a person’s mood is unaffected by external events, often considered synonymous with low neuroticism.
Personality Change
Involves alteration in an individual's personality traits or overall personality structure, which can occur due to various life experiences or interventions.
Workplace Productivity
A measure of how efficiently and effectively a workforce converts inputs into outputs, often seen as critical for business success.
Extraversion
A quality present in a person that involves being friendly, gregarious, confident, and showing a strong ability to express feelings.
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