The Difference Between a Firm's Service Standards and the Actual

question 82

Multiple Choice

The difference between a firm's service standards and the actual service it provides to customers is called the:

• A)delivery gap.
• B)communication gap.
• C)knowledge gap.
• D)zone of tolerance.
• E)standards gap.

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Definitions:

Adjusting Entries

Journal entries made at the end of an accounting period to update the accounts and ensure that the reported financial statements are accurate and complete.

Net Income

The total earnings of a company after subtracting all expenses, including taxes and costs, from its total revenues.

Accrued Revenue

Revenue that has been earned but not yet received, typically recorded with an adjusting journal entry.

Tutoring

The act of providing personal or group instruction or assistance in a particular subject or skill, aiming to improve the learner's understanding or proficiency.