By Getting Employees to Meet or Exceed Service Standards, Firms

question 76

Multiple Choice

By getting employees to meet or exceed service standards, firms try to reduce the:

• A)standards gap.
• B)knowledge gap.
• C)zone of tolerance.
• D)delivery gap.
• E)communication gap.

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Definitions:

Professional Life

Aspects of one's life that are related to career and job responsibilities.

Counseling Psychologist

A professional in psychology who focuses on facilitating personal and interpersonal functioning across the lifespan, addressing emotional, social, vocational, educational, health-related, developmental, and organizational concerns.

Personality Psychologist

A professional who studies how individual traits and patterns of thought, emotion, and behavior form personalities.

Developmental Psychologist

A professional who studies how and why humans grow and change over the course of their life.