In the Context of Service Quality, the Dimension of Reliability

question 31

Multiple Choice

In the context of service quality, the dimension of reliability refers to the:

• A)willingness of service providers to help customers and provide prompt service.
• B)knowledge of and courtesy by employees and their ability to convey trust and confidence.
• C)ability to perform a service dependably and accurately.
• D)caring, individualized attention provided to customers.
• E)appearance of physical facilities, personnel, and communication materials of service.

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Definitions:

Individual Therapy

A form of psychotherapy involving one-on-one sessions between a therapist and a patient to treat mental health issues, emotional difficulties, and problematic behaviors.

Psychotherapy

A treatment modality used to address emotional, behavioral, and mental health issues through talk therapy and psychological techniques.

Emotional Disorders

A category of mental health issues characterized by emotional disturbance, including disorders such as depression and anxiety.

Improvement

The process of becoming better or achieving a higher standard in quality, efficiency, or performance.