The Most Fundamental Difference Between a Product and a Service

question 30

Multiple Choice

The most fundamental difference between a product and a service is that a service is:

• A)personalized.
• B)intangible.
• C)consistent.
• D)durable.
• E)separable.

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Definitions:

Corporate Social Responsibility

A business approach that contributes to sustainable development by delivering economic, social, and environmental benefits for all stakeholders.

Triple Bottom Line

Triple bottom line is a framework or theory that broadens a business's focus on the financial bottom line to include social and environmental considerations.

Stakeholders

Individuals or groups that have an interest or concern in an organization's activities and outcomes.

Counterproductive Work Behaviors

Actions by employees that harm or intend to harm organizations and stakeholders, including theft, sabotage, and workplace aggression.