A Beach Resort Provides a Questionnaire to Its Customers When

question 125

Multiple Choice

A beach resort provides a questionnaire to its customers when they are checking out of the resort that asks customers to rate the service based on different service quality dimensions.The resort will use their answers to check if the services have met customer expectations.Which of the following can be best established by the resort using the collected information?

• A)Distributive fairness
• B)Zone of tolerance
• C)Assurance gap
• D)Delivery gap
• E)Procedural fairness

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Definitions:

G Factor

A construct developed in psychometric investigations of cognitive abilities and human intelligence, referring to the general intelligence factor that underlies all intelligent activity.

Street Smarts

Practical knowledge and skills possessed by someone who is experienced in dealing with difficult or dangerous situations, especially in urban environments.

Analytical Intelligence

The ability to analyze, evaluate, judge, compare, and contrast in order to solve problems.

Grit

The quality of having strong determination and perseverance to achieve long-term goals despite obstacles and challenges.