Which of the Following Methods Used by Service Providers to Reduce

question 45

Multiple Choice

Which of the following methods used by service providers to reduce delivery gaps gives customers a greater degree of control over the services?

• A)Empowering employees
• B)Using technology
• C)Achieving goals through training
• D)Evaluating service quality
• E)Supporting service providers

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Definitions:

Common Stock

Equity ownership in a corporation, representing a claim on a portion of the profits and assets, with voting rights in corporate decisions.

Treasury Stock

Shares that were once a part of outstanding stock but were bought back by the issuing company, reducing the amount of outstanding stock on the open market.

Implied

Suggested or inferred from actions or statements, rather than being explicitly stated.

Federal Regulations

Laws and rules imposed by federal government agencies to regulate various activities and industries across the country.