The Delivery Gap Is the Difference Between a Firm's Standards

question 43

True/False

The delivery gap is the difference between a firm's standards and the actual service it provides to customers.

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Definitions:

Labor Efficiency Variance

The difference between the actual hours worked and the standard hours allowed for the actual production, multiplied by the standard labor rate.

Labor Rate Variance

The difference between the actual costs of labor and the expected (or standard) costs, based on the standard labor rate.

Labor Efficiency Variance

The difference between the actual hours worked and the standard hours expected, multiplied by the standard labor rate, highlighting efficiency in labor.

Standard Direct Labor

The predetermined cost of labor that is directly involved in the production of goods.