Which of the Following Is the First Step in the Customer

question 59

Multiple Choice

Which of the following is the first step in the customer behavior model?

• A)search for alternatives
• B)evaluation of alternatives
• C)need recognition
• D)cognitive dissonance

Understand the legal significance of statutory violations (negligence per se) in negligence claims.

Grasp the notions of contributory negligence, comparative negligence, and assumption of risk, and how they affect liability and damages.

Understand the special duty cases such as premises liability and the duty of landowners towards invitees and licensees.

Comprehend the concept of strict liability and how it differs from negligence.

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Definitions:

Profit-seeking Companies

Firms whose primary goal is to generate earnings above their costs.

Delegation

Managerial process of assigning work to employees.

Organizational Objectives

The specific and measurable goals a company aims to achieve in order to fulfill its mission and vision.

Other Resources

Assets other than financial that can be used by a company to achieve its goals, such as human capital, technology, and intellectual property.