Net Promoter Is a Metric Introduced by Reichheld in His

question 76

Multiple Choice

Net Promoter is a metric introduced by Reichheld in his 2003 Harvard Business Review article "The One Number You Need to Grow." This metric indicates:

• A)customer loyalty.
• B)customer profitability.
• C)product quality.
• D)relative position of the organization in the industry.

---

Definitions:

Delusions

False beliefs held with strong conviction despite superior evidence to the contrary.

Critical

Involving the objective analysis and evaluation of an issue in order to form a judgment; essential for problem solving and decision making.

Personality Disorder

A type of mental disorder characterized by unhealthy pattern of thinking, functioning, and behaving, differing significantly from cultural norms.

Rigid

Lacking flexibility or the ability to bend, often referring to materials, structures, or attitudes that are inflexible or unyielding.