A Large Amount of Evidence Indicates That Merely Satisfying Customers

question 91

Multiple Choice

A large amount of evidence indicates that merely satisfying customers:

• A)is not enough to keep them loyal to your company or product.
• B)leads to increased purchase by the customers over time.
• C)attracts more customers through word of mouth.
• D)allows you to reduce advertising expenditure over time.

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Definitions:

Sternberg's Theory

A psychological theory of love that categorizes types of love according to three components: intimacy, passion, and commitment.

Academic Ability

The capability to perform tasks and solve problems that require learning and intellectual skills, often measured in educational settings.

Practical Intelligence

The ability to solve everyday problems through skilled reasoning that relies on tacit knowledge.

Creative Children

Refers to kids who have the ability to think outside the box and produce new, innovative ideas or things.