Examlex
When service recovery is necessary,customers are:
Low-Balling
A sales tactic where an initially low price is offered to lure in customers, only to increase it by revealing additional costs or fees later.
Cognitive Dissonance
The mental discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.
Private Behaviors
Actions that individuals engage in away from the public eye or scrutiny, reflecting personal preferences or desires.
Consistency
The quality of always behaving or performing in a similar way, or the quality of being logical and containing no contradictions.
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