"If You Do Not Satisfy the Customer the First Time,you

question 9

Multiple Choice

"If you do not satisfy the customer the first time,you may not get a second chance." Identify this customer service principle.

• A)great service is measured by customer satisfaction
• B)service is the backbone of any business
• C)compensation plans determine behavior
• D)sales and service departments are complementary

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Definitions:

Employee Participation

Involvement of employees in the decision-making processes of an organization, aiming to increase engagement and morale.

Pay-Related Decisions

Choices made by employers regarding compensation, including wages, salaries, bonuses, and benefits, directly affecting employee remuneration.

Incentive Plan

A program designed by organizations to motivate and reward employees for reaching specific performance targets.

Administering Plans

The process of implementing and managing organizational plans, strategies, or policies effectively.