Tangible Dimension of Services Refers To

question 92

Multiple Choice

Tangible dimension of services refers to:

• A)physical evidence of the service.
• B)a guarantee offered by service providers.
• C)the people who provide service.
• D)the technical services offered to the customer.
• E)the functional services offered to the customer.

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Definitions:

Satellite TV

A broadcasting service that allows subscribers to receive television signals through an outdoor antenna, typically a satellite dish, from satellites orbiting the Earth.

Electronic Performance Support System

An integrated electronic environment that is available to and easily accessible by employees, providing immediate, on-demand access to personalized guidance, information, tools, and support.

Traditional Performance Aid

A method or tool used to improve job performance, such as manuals, checklists, or job aids that provide guidance and information to employees.

Seminar

A meeting or conference for discussion or training on a specific subject, often involving interactive and group activities.