Negative Gaps in Perceived Service Quality Can Be Remedied By

question 97

Multiple Choice

Negative gaps in perceived service quality can be remedied by:

• A)lowering customer expectations.
• B)creating zero-value products.
• C)increasing the price.
• D)reducing the service quality.

Understand the concept of hardiness and its components (commitment, challenge, and control) in relation to stress resistance.

Recognize the symptoms, causes, and consequences of burnout.

Know the physical and psychological effects of stress and how they relate to psychosomatic diseases and post-traumatic stress disorder (PTSD).

Understand the role of optimism, unrealistic optimism, and social support in managing stress and its effects.

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Definitions:

Leisure Activity

Activities undertaken voluntarily during free time for enjoyment, entertainment, or relaxation.

Hedonic Adaptation

The phenomenon that occurs when the mental scale that people use to judge the pleasantness-unpleasantness of their experiences shifts so that their neutral point, or baseline for comparison, is changed.

Mental Scale

A mental scale is a method or tool used to evaluate, measure, or assess an individual's cognitive abilities, mental states, or psychological traits.

Understanding Of Class

The comprehension of social strata and the hierarchies based on aspects like wealth, occupation, education, and power.