Which of the Following Is a Disadvantage Associated with Positive

question 75

Multiple Choice

Which of the following is a disadvantage associated with positive gaps in perceived service quality?

• A)customers' expectations adapt over time
• B)results in short-term dissatisfaction
• C)results in increased costs for the company
• D)causes employee dissatisfaction

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Definitions:

Emotional Intelligence

The ability to recognize, understand, manage, and reason with emotions in oneself and others.

IQ Score

An IQ Score is a measure of a person's intellectual abilities relative to a statistically normal curve, standardised for the population.

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The combination of social, historical, and cultural factors at a specific time that influences the environment in which an individual or society exists.

Intelligence Theories

Various frameworks and hypotheses developed to explain the nature, origins, and practical implications of human intelligence.