Service Quality Is Measured Using

question 71

Multiple Choice

Service quality is measured using:

• A)engineering metrics.
• B)survey instrument administered to customers.
• C)physical metrices.
• D)statistical tools.

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Definitions:

Janitorial Department

A division within an organization responsible for maintaining cleanliness, hygiene, and sanitation within the premises.

Cost Allocated

The amount of indirect costs assigned to cost objects based on certain criteria or cost drivers.

Assembly Department

A section within a manufacturing process where pieces are put together to form a component or a finished product.

Fixed Overhead Rate

A consistent charge that does not fluctuate with the level of output or activity in a given period, used to allocate fixed costs to units of output.