In a Shopping Web Site,more Negative Comments Are Seen Even

question 70

Multiple Choice

In a shopping Web site,more negative comments are seen even though most of the customers are satisfied.Which of the following can be used to explain this situation?

• A)loss aversion
• B)RATER model
• C)return on quality
• D)SERVQUAL

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Definitions:

Total Revenue

The cumulative financial gain a company secures from its commercial activities, including sales and services, within a particular duration.

Upsloping Line

In graphical representations, a line that rises from left to right, often used to depict positive relationships between two variables, such as price and supply.

Marginal Revenue

The increment in revenue realized from the sale of an additional unit of a product.

Market Price

The current price at which a good or service can be bought or sold in an open and competitive market.