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Quality of a Service Should Not Be Determined with Reference

question 24

True/False

Quality of a service should not be determined with reference to customer perceptions.


Definitions:

Negative

Referring to something harmful, undesirable, or expressing a denial, disagreement, or refusal.

Destructive

Causing great and irreparable harm or damage either physically, emotionally, or environmentally.

Added Value Negotiating

A negotiation strategy focused on creating mutual benefits and win-win outcomes by adding value rather than simply haggling over existing variables.

Traditional Negotiating

Involves face-to-face discussions and conventional tactics to reach an agreement between parties.

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