Experienced Quality of Service Is Determined By

question 5

Multiple Choice

Experienced quality of service is determined by:

• A)an image the customer forms after the service encounter.
• B)market communications and image of the company.
• C)past experiences that the customer had with company.
• D)word of mouth communication and customer needs.

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Definitions:

Orbital

An equation that represents the wave-like actions of one or two electrons in an atomic structure.

Electrons

Subatomic particles with a negative electric charge, found orbiting the nucleus of an atom, fundamentally involved in chemical bonds and reactions.

Electronic Configuration

The distribution of electrons of an atom or molecule in atomic or molecular orbitals.

Boron

A lightweight, semimetallic element, used in compounds to enhance strength, hardness, and resistance to chemical change.