When a Positive Gap Exists,the Service Provider Must

question 8

Multiple Choice

When a positive gap exists,the service provider must:

• A)try to match the expectations.
• B)downsize the organization.
• C)increase advertising expenditures.
• D)continuously increase quality.

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Definitions:

Sensation

Registration by the sensory organs of physical stimuli from the environment.

Upside Down

A term typically used to describe the orientation of an object, person, or concept as being in the opposite direction from its usual position.

Visible Light

The portion of the electromagnetic spectrum that is visible to the human eye, responsible for the sense of sight.

Nanometers

A unit of measure in the metric system equal to one billionth of a meter, commonly used to describe wavelengths of light and dimensions of microscopic structures.