"Backstage" Contact Points in a Blueprint Refer To

question 19

Multiple Choice

"Backstage" contact points in a blueprint refer to:

• A)contacts which are not face-to-face.
• B)discrete contact points with the customer.
• C)the contact points for suppliers.
• D)contact points that are observable to customers.

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Definitions:

Self-determination

Self-determination is the process by which individuals control their own life, make their own decisions, and pursue their own goals independently.

Initiate Work

The act of starting or setting in motion tasks or activities that contribute to achieving objectives.

Job Rotation

A workplace strategy where employees rotate between different jobs or tasks to learn new skills and gain exposure to different aspects of an organization.

Job Enlargement

The process of adding more tasks or duties to a job to provide variety and encourage skill development, without necessarily increasing responsibility.