Nonstandardization of Services Increases When

question 57

Multiple Choice

Nonstandardization of services increases when:

• A)service creation is automated.
• B)service is delivered from a unique location.
• C)service delivery is outsourced.
• D)customer contact time is minimal.

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Definitions:

Emotional Intelligence

The ability to understand one’s own emotions and the emotions of people with whom one interacts on a daily basis.

Interacts

The action of entities engaging with each other, influencing or having an effect on one another.

Problem-solving Ability

The capacity to analyze, assess, and resolve or mitigate problems through logical thinking and applied solutions.

Customer Loyalty

The degree to which a consumer consistently prefers and purchases a particular brand or product over competing ones.