Quality of a Service Should Not Be Determined with Reference

question 24

True/False

Quality of a service should not be determined with reference to customer perceptions.

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Definitions:

Feelings

Internal subjective experiences of emotions, often described as personal emotional states.

Thoughts

Thoughts refer to the mental processes that involve forming ideas, judgements, and images within the mind.

Law

A system of rules created and enforced through social or governmental institutions to regulate behavior.

Ethics

Moral principles that govern a person's behavior or the conducting of an activity, often concerned with what is good for individuals and society.