Negative Gaps in Perceived Service Quality Can Be Remedied by Lowering

question 30

True/False

Negative gaps in perceived service quality can be remedied by lowering customer expectations.

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Definitions:

Occupying Space

The act or state of having a physical presence or taking up room within a given area.

Responsiveness

The ability of an organism or a system to react to changes in its environment or within itself.

Shiver

An involuntary response to cold involving rapid, rhythmic muscle contractions to generate heat.

Freezing Rain

Rain that falls as liquid but freezes upon contact with cold surfaces, forming a coating of ice.