Exhibit 12-2 An Oil-Change Facility Serves Customers That Enter at a Rate

question 30

Short Answer

Exhibit 12-2
An oil-change facility serves customers that enter at a rate of 8 per hour. There are five servers available to perform oil changes for entering customers. Customers wait in a single line and enter the facility, in first-come-first-serve fashion, to the first of the five servers who is available. Each server can change the oil of one customer's car every 30 minutes on average.
-Refer to Exhibit 12-2.What is the server utilization

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Definitions:

Intellectual Characteristic

A trait or feature relating to the intellect, such as analytical thinking, creativity, or knowledgeability.

Experience of Flow

A state of deep focus and immersion in activities, where individuals lose sense of time and self-awareness.

Rapid Succession

Occurring in a quick and consecutive manner, often with minimal intervals in between.