Lee,the Head Nurse in ER,has Attempted to Meet Jillian,one of Her

question 21

Multiple Choice

Lee,the head nurse in ER,has attempted to meet Jillian,one of her staff RNs,for several days to discuss concerns about Jillian's relationships with her team members.Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying for Jillian and her team members.Each time Lee and Jillian set a time to meet,Jillian phones in sick.In this situation,Lee and Jillian are demonstrating:

• A) similar conflict management strategies.
• B) escalation of conflict.
• C) avoidance and compromise strategies.
• D) competing and compromise strategies.