You Are Hired as a New Manager

question 17

Multiple Choice

You are hired as a new manager.When the offer of employment is made,you agree to at-will employment.Later,you become very concerned about the policies and practices of your organization and their impact on patient care.You speak with your supervisor several times about your concerns,but no action is taken.In considering your next steps,you:

• A) consider your increased vulnerability under the terms of your employment.
• B) recognize that your supervisor is more vulnerable than you are because of her more senior position.
• C) are more likely as a leader to take action because you are well protected from repercussions by federal and state regulations.
• D) contact your union to discuss your concerns and review your options.

---

Definitions:

Marginal Benefit

Marginal benefit is the additional satisfaction or utility that a consumer receives from consuming one more unit of a good or service.

Marginal Cost

The growth in complete costs incurred by manufacturing an additional unit of a product or service.

Customer Satisfaction

The measure of how products or services meet or exceed customer expectations.

Product Quality

The characteristics of a product or service that bear on its ability to satisfy stated or implied customer needs.