The Nurse Manager Is Concerned About the Negative Ratings Her

question 16

Multiple Choice

The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is to:

• A) assemble a team.
• B) establish a benchmark.
• C) identify a clinical activity for review.
• D) establish outcomes.

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Definitions:

Nucleosomes

Repeating units of chromatin structure, each consisting of a length of DNA wound around a complex of eight histone molecules. Adjacent nucleosomes are connected by a DNA linker region associated with another histone protein.

Scaffolding Proteins

Nonhistone proteins that help maintain the structure of a chromosome.

Pericentriolar Material

Fibrils surrounding the centrioles in the microtubule-organizing centers in cells of animals and other organisms having centrioles.

Fibrils

Thin, elongated threads found in cells, often made of proteins, contributing to the structure and function of cells.