When Responding to a Request for Adjustment When a Third

question 58

Multiple Choice

When responding to a request for adjustment when a third party is at fault,the best approach is to _____________

• A)refuse the claim and suggest that the customer sue the third party.
• B)respond with messages that explain how the problem will be solved.
• C)honour the claim with no additional explanation.
• D)honour the claim but explain that your company was not at fault.

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Definitions:

Ending Time

The scheduled or agreed-upon time at which a service, event, or activity concludes.

Client Strengths

The internal resources, skills, and positive qualities that clients possess, which can be leveraged in the therapeutic process to achieve their goals.

Enabler Role

A support role that facilitates the process of empowerment or rehabilitation, often used in contexts of therapy and support services.

Ethnographic Interviewing

A qualitative research method used to gather in-depth information and understandings of individuals' lived experiences, cultures, and communities through direct, often open-ended conversations.