A Good Way to De-Emphasize Bad News Is to _____________

question 59

Multiple Choice

A good way to de-emphasize bad news is to _____________

• A) maximize the space devoted to it.
• B) say, "I trust our decision is satisfactory."
• C) avoid stating it and hope that the reader understands what you mean.
• D) burying it in the middle of a sentence or paragraph.

---

Definitions:

Appraisal Cost

Expenses related to the evaluation and inspection of products and services to ensure they meet quality standards and are defect-free.

Quality Cost Report

A document that details the costs associated with ensuring the quality of a product or service.

Final Product Testing

The process of verifying that a product meets the required specifications and quality standards before it is delivered or sold.

External Failure Cost

Expenses related to product or service failures detected by the customer, including returns, repairs, and warranty claims.