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The close of a bad-news message should urge additional communication from the reader.
Q3: If you require a lot of collaboration
Q7: Sales letters are prepared according to the
Q8: Time is not a significant consideration when
Q11: Using white space in a document _<br>A)
Q14: Explain what you should do when replying
Q42: Words such as "nevertheless," "however," "but," and
Q44: In a claim letter,explain the problem in
Q46: If you react with _,you tend to
Q65: The best approach to getting someone to
Q86: Which of the following would be the